Privacy Policy

Effective date: 14 January 2025

At Serviced Office Portal, accessible from www.servicedofficeportal.com, protecting your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with applicable laws and regulations, including the UK General Data Protection Regulation (GDPR).

1. Information We Collect

• Personal identification information such as name, email address, phone number, and company name.
• Details about your use of our website, including traffic data, location data, and pages visited.
• Information you voluntarily provide by filling out forms or corresponding with us.

2. How We Use Your Information

• Provide our services and fulfil your requests.
• Improve our website and personalise your user experience.
• Communicate with you regarding updates, inquiries, and support.
• Send relevant office space listings and newsletters (only if you’ve opted in).

3. Legal Basis for Processing

• Consent: When you give us explicit permission to process your data.
• Contractual necessity: When processing is necessary to perform a contract.
• Legal obligation: Where we are required to process data by law.
• Legitimate interest: For certain types of processing where our interests do not override your rights.

4. Cookies and Tracking Technologies

We use cookies to improve functionality and understand how our users interact with the site. Cookies help us remember your preferences, analyse web traffic, and tailor content. You will be asked to consent to the use of non-essential cookies upon your first visit. You may withdraw consent at any time via your browser settings.

Types of cookies used:

• Essential cookies – Required for the operation of the website.
• Analytical/performance cookies – Help us understand usage patterns.
• Functionality cookies – Remember your settings and preferences.
• Targeting cookies – Deliver relevant advertising.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Data Security

We implement technical and organisational measures to ensure a high level of security for your personal data. However, transmission over the internet can never be 100% secure.

7. Sharing of Data

We do not sell or rent your personal data. We may share it with trusted third parties (such as hosting providers, CRM platforms, and analytics services) under contractual confidentiality obligations and only when strictly necessary for business operations.

8. International Data Transfers

Some of our third-party service providers may process your data outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office.

9. Automated Decision-Making

We do not use personal data for automated decision-making or profiling that has a legal or similarly significant effect on you.

10. Your Rights Under GDPR

• Right to access – You can request a copy of your personal data.
• Right to rectification – You can request corrections to inaccurate or incomplete data.
• Right to erasure – You can request the deletion of your data in certain circumstances.
• Right to restrict processing – You can request limited processing of your data.
• Right to data portability – You can request transfer of your data to another service provider.
• Right to object – You can object to data processing under certain conditions.

To exercise any of your rights, please contact us at privacy@servicedofficeportal.com. We aim to respond to all requests within one month.

11. Contact Information

Serviced Office Portal
3rd Floor, 86-90 Paul Street,
London, England, United Kingdom, EC2A 4NE
Email: privacy@servicedofficeportal.com

If you are not satisfied with our response, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Terms of Use

By using our website, you agree to the following terms:

• You will use the site for lawful purposes only.
• You must not misuse the site by introducing viruses or other malicious material.
• All content is provided “as is” without warranty of any kind.
• We reserve the right to suspend or withdraw access to the site at any time.
• We are not liable for any loss or damage resulting from your use of the site or services.
• All content, branding, and intellectual property on this site belongs to Serviced Office Portal unless otherwise stated.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

This policy was last updated on 14 January 2025.